Suares Consulting

Back-office audits for short-term rental managers

For short-term rental managers with 5 to 15 doors

Fewer tools. Fewer hours.

You're probably running on five tools, a cleaner you text and a spreadsheet for owner statements. I've run that setup. I find where it's costing you money and hours, then fix it - cut what you don't need, connect what you keep, build what's missing.

Book a free call See a recent audit
92 hrsa month of back-office work off the owner's plate, by her own count
+6%RevPAR pace, Nov to Jan, vs the same date last year
$1,500a year less on software

All from Sal y Piedra - six family-owned condos in Puerto Vallarta

What we look at Six areas, one audit
1.1Software you're overpaying forTools that overlap, and fees that take a cut of revenue. 2.1Turnover and staffing coordinationCleaner scheduling that lives in your texts. 1.2Direct bookingsRepeat guests paying the platform fee every time they come back. 2.2Damage claims and maintenanceClaims that miss the deadline. Requests that get lost. 1.3Pricing and feesFees set years ago and never checked against the market. 2.3Owner reportingA monthly statement someone builds by hand in a spreadsheet.
One job, start to finish

One AC service, booked into a gap between guests.

You know this one - find a tech, get a price, find a day with nobody in the unit, and it's rounds of calls and texts. Here's how it ran at Sal y Piedra.

  1. 01
    Scheduled service came due

    The assistant keeps each condo's maintenance schedule. It flagged the AC service on its own - nobody had to remember.

  2. 02
    Found technicians

    It searched for AC technicians serving Puerto Vallarta and made a shortlist of three.

  3. 03
    Reached out

    It contacted all three - email, website form or text - and came back with availability and prices.

  4. 04
    Checked the calendar

    It read the booking calendar and found the next open day between stays.

  5. 05
    The family chose

    The family picked one from the shortlist. The assistant booked the visit into the open day.

  6. 06
    Five minutes of the family's time

    That's the total, start to finish.

Illustration: the visit goes into the first open day between stays, so no guest ever meets the technician.
How it works Stop after any step
01Consultation call30 minutes. Is an audit worth it for you?Free
02AuditA ranked fix list, with what each item is worth in dollars or hours.Fixed fee
03ImplementationI build the fixes you choose. Or your team does.Scoped
04MaintenanceI keep it working as platforms change.Per door
Who you'll work with
Dominic Suares, founder

I've owned and self-managed rentals for years. Everything on this site ran on my family's six condos in Puerto Vallarta first - that's where the numbers above come from. Book a call and you talk to the person who does the work.

Dominic Suares Founder